Good Faith

Right from the start — before we even had a business name! — we made a commitment to ourselves: Always endeavor to act in good faith. Each and every day, and in each and every task, we approach both our partners and our clients with a spirit of honesty, sincerity and fairness.

Operations = Customer Service

At Great Big Bear, there's no distinction between our work in operations and our work in customer care. Every role in the organization exists to serve our clients, and every task — printing a bill of lading, checking in with our boots-on-the-ground vendors, answering the phone or filing archived paperwork — is performed in service of our clients.

Human Intelligence

Real intelligence is human intelligence. A chatbot might suffice when you're ordering mass-produced trinkets, but if you're sinking a sizable investment into a permanent addition to your artwork collection, you deserve a human touch. At Great Big Bear, everything is human-made. All of the copy on this website was written by humans, all of the images and videos have been licensed from human artists — and when you contact us, you'll find a human being on the other end of every phone call and email.

Clear Communication

Being understood matters. Unclear communication causes costly errors and delays. And grammar and punctuation count. At Great Big Bear, when we engage with our clients and our partners, we strive to present information in a readable, unambiguous and straightforward way, giving the same care and respect to our communication that we do to the priceless cultural objects our clients place in our care.

A Job Well Done

If a job needs to be done, it needs to be done correctly. At Great Big Bear, attention to detail is the law of the land, and there's no room for cutting corners. An error with a single digit, or even sometimes punctuation, can mean the difference between costly delays versus dreamy smooth-sailing. When our clients place their treasured objects in our care, it's incumbent upon us to take the greatest care possible at each and every step.